1. Introduction
This Refund Policy outlines the rules and procedures for refunds of course fees paid on the SSN CLASSES website. All refunds are governed by the Consumer Protection Act, 2019 and RBI guidelines for digital payments.
2. Scope
This Policy applies to all online and offline courses, study materials, test series, and subscriptions offered by SSN CLASSES. By making a payment, you acknowledge and agree to the terms outlined in this Policy.
3. Payment Methods
Payments are accepted through secure payment gateways (UPI, Debit/Credit Cards, Net Banking).
SSN CLASSES does not store card details; all transactions are processed securely via payment partners.
4. Refund Eligibility
Refunds will be considered only under the following circumstances:
Duplicate Payment: If a user accidentally pays twice for the same course.
Technical Error: Failed transactions or system errors resulting in incorrect billing.
Course Cancellation: If SSN CLASSES cancels a course before commencement or during availability, the user will receive a full refund.
Note: Fees paid for courses accessed, partially consumed, or completed are non-refundable.
5. Refund Request Procedure
Users must submit a refund request via email to [Official Email] within 7 days of the payment or issue.
Requests must include:
Name of the user
Registered email/phone number
Transaction ID/Receipt
Reason for refund request
Refunds will be processed after verification, usually within 7–14 business days.
6. Refund Method
Refunds will be issued via the same payment method used for the original transaction.
SSN CLASSES is not responsible for delays caused by banks or payment processors.
7. Non-Refundable Circumstances
Refunds will not be provided in the following cases:
Change of mind after course purchase.
Partial use or completion of course material or test series.
User violation of website terms, misuse of content, or breach of policy.
8. Modifications to the Refund Policy
SSN CLASSES reserves the right to modify or update this Refund Policy at any time.
Any updates will be effective immediately upon being posted on the website.
9. Governing Law & Jurisdiction
This Refund Policy is governed by the laws of India. All disputes arising from refunds shall be subject to the exclusive jurisdiction of courts in Bhopal, Madhya Pradesh.
10. Contact Information
For all refund-related queries, please contact:
Email: [ssnclassesbhopal@gmail.com]
Phone: [8821867896]
Address: [131/16 kalpataru Tower top floor mp nagar zone 2 bhopal]
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